Healthcare business professional with more than 20 years experience leading large scale client initiatives focused on transforming business operations through the use of innovative information technology solutions
Core strength in analytics and applying this to business intelligence/data warehouse/and decision support tools to drive strategic decision making, business process improvement, and organizational profitability
Intuitive leader/experienced facilitator focused on driving change and problem solving through consensus and collaboration
Client Services Data Warehouse
Designed and implemented a client services data warehouse comprised of profit & loss, productivity, and utilization metrics across 275 personnel spanning 8 years representing more than $45M in revenue and associated costs.
Utilized Tableau business intelligence and analytics tools to develop all metrics, views, and dashboards.
Facilitated complex/parallel program plans for 8 overlapping releases, including new and emerging product lines (Provider Portal, Correspondence, Appeals & Grievances), that transformed the way both clients provided care management services to more than 2M members. Oversaw 4 multi-disciplinary teams and coordinated all executive communication & alignment.
Managed over $15M in combined contract and add-on sales, oversaw all production operations, and drafted SLA reports.
Drove 4 successive releases, 2 strategic development teams, and production operations in support of a $20M contract focused on enabling medical management initiatives underpinning Cigna’s care management market presence.
Interfaced with program sponsors to facilitate and oversee $4M in add-on sales. Drafted all billing and SLA reports.
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