Highly effective and skilled Customer Service Leader who has built contact center capabilities from the ground up and transformed cost centers into high growth revenue and profit centers, while providing exemplary levels of customer service. Recruited, developed and managed high-performance teams of over 250. Highly analytical, data and results driven with a focus on adding value at every opportunity.
Tripled team sales revenue to achieve monthly net revenue goal of $300K
Proactively managed KPIs utilizing analytical data to drive performance
Managed Social Media presence and transformed BBB rating from “D” to “A+”, increasing company reputation and customer satisfaction Developed and managed the Sales and Revenue reporting system, providing stakeholders with transparent performance visibility
If you would like to speak with this superstar call center leader, please email me at firstname.lastname@example.org