Turned around performance of data and analytics business experiencing slowing growth due to high levels of customer dissatisfaction. Grew revenue by 10+% annually and improved EBITDA margins by increasing retention rates in mature markets and accelerating customer acquisition in AsiaPacific and Emerging Markets.
• Lead overhaul of analytics product platform designed to boost customer satisfaction, including simplified user experience, more powerful analytics functionality, and innovative, market-leading AI-driven capabilities.
• Engage directly and continuously with senior leaders at 7,000+ institutional customers globally to understand pain points and deliver products that address specific needs and drive high levels of satisfaction.
• Partner with Sales teams in 100+ countries to implement pricing and commercial model supportive of local customer engagement strategies. Design and execute go-to-market campaigns that ensure product releases are understood and can be effectively leveraged by local marketers and account managers.
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